Privacy Policy – StitchDesign Laval

​

At StitchDesign Laval, we take the protection of your personal data very seriously. This privacy policy explains how we collect, use, store, and protect your personal information when you use our services, while complying with applicable laws, including the Act respecting the protection of personal information in the private sector (Québec) and the Personal Information Protection and Electronic Documents Act (PIPEDA) in Canada.

​

1. What information do we collect?

When you use our services, we may collect the following types of information:

• Personal information: name, address, phone number, email address.

• Payment information: payment details such as credit/debit card information or electronic transfer details.

• Technical data: IP address, browser type, pages visited, and other information related to your use of our site (cookies, web beacons, etc.).

2. Why do we collect this information?

We use the information we collect for the following purposes:

• To provide our services: process your orders, offer a personalized experience, and respond to your requests.

• To improve our services: analyzing site usage helps us understand your needs and optimize our offerings.

• To communicate with you: we may send information about your orders or marketing communications (with your prior consent).

• To comply with legal obligations: using your information to meet applicable legal requirements.

3. Consent

By providing your personal information, you consent to its collection and use in accordance with this privacy policy. We obtain your consent clearly and transparently, and you may withdraw it at any time by contacting us.

Cookies and similar technologies: We use cookies, web beacons, and invisible pixels to improve your browsing experience, personalize ads, and analyze site usage. You can disable cookies in your browser, but some site features may not work properly.

​

4. Sharing your information

We only share your personal information with third parties in the following situations:

• With your explicit consent: when you agree to share your data for specific purposes.

• With service providers: we may share your data with partners, such as payment processors, hosting providers, or analytics services, in order to provide our services. These providers are contractually required to protect your information.

• To comply with legal obligations: in case of investigation or if required by law.

• To protect our rights or users: in case of violation of terms of use or for security reasons.

We do not sell or rent your personal information.

​

5. Security of your information

We have implemented technical and organizational measures to protect your personal data against unauthorized access, loss, disclosure, or alteration. However, no system is completely secure. If a data breach occurs, we will notify you within the timeframe required by applicable law.

​

6. Your rights regarding your personal information

Under the law, you have the following rights regarding your personal data:

• Access your data: request access to the personal data we hold about you.

• Correct your data: request updates if your information is incorrect or incomplete.

• Delete your data: request deletion, subject to legal obligations or contractual requirements.

• Restrict processing: request limitation of use in certain situations.

• Object to processing: object to the use of your data for specific purposes, such as advertising.

To exercise these rights, please contact us at stitch.design@hotmail.com. We commit to responding within 30 days.

​

7. Use of cookies and other tracking technologies

We use cookies, web beacons, and invisible pixels to enhance the user experience and measure the effectiveness of our marketing campaigns. These technologies help us collect information such as preferences, browsing history, and demographic data.

You can configure your browser to accept or reject cookies. Please note that some site features may be limited if cookies are disabled.

​

8. Third-party services

We may use third-party services to analyze site usage, serve targeted ads, or provide additional services. These third parties may use cookies and similar technologies. We encourage you to review their privacy policies to understand their practices.

We use tools such as Facebook Pixel to improve our services and provide more relevant ads. These tools may collect and transmit encrypted information (email, phone) to Facebook to improve ad targeting. You can opt out by adjusting your preferences in our privacy center or modifying your ad settings on Facebook.

​

9. Changes to this policy

We reserve the right to update this privacy policy at any time. Changes will be posted on this page with a new update date. Please review this policy regularly to stay informed of any updates.

​

10. Contact us

If you have questions or concerns about this privacy policy, or wish to exercise your rights, please contact us:

StitchDesign Laval
Email: stitch.design@hotmail.com

Last updated: 01-01-2025